This patient I was mentioning gave me a pleasant surprise today! Almost 7 months after I left my ex-employer…
ME – I felt joyous too!
Some patients truly do not like to doctor-shop…and when people hunt you down, you know you have done something right despite the long waiting hours you subject them to on busy busy days!
For the first time, I actually encouraged them to do that from both the clinics under my ex-employer. When I first jumped ship & a couple of patient managed to hunt me down, I tried to avoid getting a formal record transfer form filled up just to avoid any issues with the ex. But now…why not? I have nothing to fear. They are the ones who owe me – cheated me from claiming and returning what was due by this financial year end! The only mistake I did was not leaving them sooner, but well 25 months+ was the price to pay (a hefty one too, which caused me my peace of mind, quality of life & a part of my hard earned money) for getting a first job here, sponsored by my ex-employer. Lucky that I am not suing them for all that and more!!
When more and more people resign month after month, you know the fault isn’t in those who leave, nor in our stars :p
On another note, an encounter with an angry patient today (due to long waiting time) taught me that as much I am humble and genuinely apologetic, when they try to make me their punching bag or try to blame my receptionists, have no qualms in putting them at their place! Sometimes, you do need to show them that you derive NO JOY in making them wait, but that there are things they could have done on their end!P.S: I sense I am becoming better at dealing with angry patients over the years…and it isn’t exactly by acting all angelic, as how the exams would expect of us :p
3. Be since and apologetic for ‘wasting’ someone’s time in waiting due to your failure in running on time as per schedule, though you couldn’t have avoided it. But when you face ridiculous people, show them who’s the boss! No getting bullied by patients here, when yu know you give them your best, or try to.
4. Stick together and support your staffs – Teamwork Rockz!