On Being Googled…

A patient who brought me a bottle of pure home-made honey-lemon concoction in November 2015 for a chronic irritating cough that I had then (that seems to be an annual/more frequent occurence hmmm – I had a similar episode for most of May & early June 2016!!) Anyway, I digress…
This patient I was mentioning gave me a pleasant surprise today! Almost 7 months after I left my ex-employer…
This patient who hails from where I do, first came to me to the clinic near her workplace in 2014 for an emergency. Since then, not only has she been my regular patient, but she had been bringing her entire family of 3 to me too. Be it after church to that same clinic where I first saw her, or to the other branch on the days I work there, which is closer to their home, when needed. 

Her daughter googled me up yesterday & they were sooooo excited to see me! She was even ‘scolding’ me for not telling her that I was leaving. Albeit complaints that it is further to see me at my current place…
ME – I felt joyous too! 

Some patients truly do not like to doctor-shop…and when people hunt you down, you know you have done something right despite the long waiting hours you subject them to on busy busy days!

It was good to Finally know the specialist referral I gave for the daughter was for the best! It was more of a nagging gut-feeling (although she has been referred in the past, and discharged with no further plans) that she might need expert opinion and most likely to commence treatment, although her symptoms were intermittent and her blood result was always a little deranged, and of which she was reassured it was unlikely what I suspected it might be.At the end of the consult, both mom & daughter were like “How can we get a record transfer from the other clinic?”

For the first time, I actually encouraged them to do that from both the clinics under my ex-employer. When I first jumped ship & a couple of patient managed to hunt me down, I tried to avoid getting a formal record transfer form filled up just to avoid any issues with the ex. But now…why not? I have nothing to fear. They are the ones who owe me – cheated me from claiming and returning what was due by this financial year end! The only mistake I did was not leaving them sooner, but well 25 months+ was the price to pay (a hefty one too, which caused me my peace of mind, quality of life & a part of my hard earned money)  for getting a first job here, sponsored by my ex-employer. Lucky that I am not suing them for all that and more!!
When more and more people resign month after month, you know the fault isn’t in those who leave, nor in our stars :p

***
On another note, an encounter with an angry patient today (due to long waiting time) taught me that as much I am humble and genuinely apologetic, when they try to make me their punching bag or try to blame my receptionists, have no qualms in putting them at their place! Sometimes, you do need to show them that you derive NO JOY in making them wait, but that there are things they could have done on their end!P.S: I sense I am becoming better at dealing with angry patients over the years…and it isn’t exactly by acting all angelic, as how the exams would expect of us :p

***

 

Moral of the story:
1. When in doubt, refer.
2. When the gut-feeling tells you to go the extra mile, do so!

3. Be since and apologetic for ‘wasting’ someone’s time in waiting due to your failure in running on time as per schedule, though you couldn’t have avoided it. But when you face ridiculous people, show them who’s the boss! No getting bullied by patients here, when yu know you give them your best, or try to.
4. Stick together and support your staffs – Teamwork Rockz!

5. Continue treating each patient as if they are the most important person for the time they are in your treatment room (although you have a string of them waiting out there) in a calm & cool manner…be humble…greet them with a genuine smile (even when you are so busy that you feel like pulling your hair)…and although you need to hurry them in the right direction, lend them a listening ear whenever possible…and above all, treat each patient as you would if they were family members…and you would have (hopefully) made a difference, somewhere, somehow, to that one person!

 

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